Charge for car damage - Complaint about Green Motion - A Spokesman Said

Charge for car damage

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claire merry

27/03/2017

Charge for car damage

Complaint about Green Motion

My elderly parents (my dad has a heart condition & emphysema) dropped a car off at Green Motion, Manchester Airport. They were then told they needed to pay for a dent on the car of I think about £150!!! My parents were not aware of any damage done whilst in possession of the car, but the company produced a check sheet stating the dent was not there on collection. I rang the company yesterday information was given to me about the check sheets. I said I would ring back to speak to the manager today as the staff could not help me any further. I have rung the manager today who now says he can't speak to a third party. I have asked for the check sheets & previous check sheets to show if any damage was shown when dropped off previously. I have also asked for a repair bill but he wont send it to me. My parents live in Spain & were over visiting family. I think that considering they would have been worrying that they had a plane to catch to get home, they would not have had time to ask for all this documentation. I think this Company take advantage of this. I have since read reviews of this Company & many of them are really bad. Please can you advise me of anything I can do Thanks

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