They ignore your consumer rights - Complaint about Land of Beds - A Spokesman Said

They ignore your consumer rights

Complaint about  Land of Beds  | AWAITING RESPONSE


Land of Beds

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Maria M

28/03/2017

They ignore your consumer rights

Complaint about Land of Beds

Bought 2 Tempur pillows from Land of Beds. Took ages to arrive. One was a full sized pillow, the other was a small travel pillow. Very pleased with the full sized one, but the travel one I was not pleased with. I tried the travel one to make sure it was ok, before taking it away. Couldn't sleep, as soon as I put my head on it, it went flat. Kept pulling it up onto my shoulder to get more height, but it was hopeless, as the pillow was so soft. Had about 3 hours sleep in total. Woke up in severe pain in my neck, and had lost the feeling in both hands. In addition, the right side of my face was swollen up like a balloon, my eye was closed, and I was finding it difficult to breath. It was very frightening. Being a nurse, I'm very concerned about what chemicals are n this pillow, if it caused such a sever reaction. You are told when you buy these pillows that you can try them, and if not suitable, you can return them for a refund. I love Tempur pillows, and I have bought 6 in total now. I contacted Land of Beds, and explained the problem to customer services. I explained about it going flat, and sent a pic of my swollen face. They tell me that they won't refund me, "as you have used it". How on earth can you try a pillow without lying on it??? I have asked for the contact details of the CEO of the company, but they have refused to give it to me. I have also contacted Tempur themselves, and am awaiting a reply, although I did not buy it directly via their site.

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