Duplicitous salesperson tricked into contract with extortionate cancellation fee - Complaint about Ash Waste Services - A Spokesman Said

Duplicitous salesperson tricked into contract with extortionate cancellation fee

Complaint about  Ash Waste Services  | AWAITING RESPONSE


Ash Waste Services

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Fleur Sifford

30/03/2017

Duplicitous salesperson tricked into contract with extortionate cancellation fee

Complaint about Ash Waste Services

As a brand new business I clearly stated to the salesperson I wouldn't and couldn't sign up to any lengthy contracts. She assured me it was just a 12 month contract if that was OK for me, which it was. She wrote clearly in the 'special conditions' it was a 12 month contract. During the contract I had issues with being charged for collections I never received and I reluctantly decided to stay with them after persuasion from their retention team. Sadly I have had to make the decision to close my shop and my 12 month contract ended in January, so I contacted them to collect my bin. At this point they told me my 12 month contract had expired and been magically turned into a 36 month contract that I would have had to have cancelled in September 2016 had I wanted to cancel it and prevent it turning into a 36 month contract - I was directed to the small print on the reverse of the contract. Firstly I believe the t&cs on the reverse contradicted both my verbal conversation with the salesperson and what she apparently wrote on the front of the contract to capture our conversation, secondly I don't believe the t&cs are fair and reasonable to change a 12 month contract into a 36 month contract without any notification or the terms only allowing the contract to have been cancelled in September the previous year. Having read other reviews they seem to use the same tactic to trick businesses into lengthy contracts with extortionate cancellation fees.

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Stuart B | 11/04/2017 09:40

They did the same to me, terrible company

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