Misleading sales - Complaint about The Phone Spot - A Spokesman Said

Misleading sales

Complaint about  The Phone Spot  | ANSWERED

The Phone Spot

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No. 6 of 105 in Telecoms

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Georgina Tate


Misleading sales

Complaint about The Phone Spot

I recently ordered an upgrade through The Phone Spot. Today, I received my first bill after the upgrade took place. I was puzzled to see that the bill was significantly more expensive than expected. After investigating, I see that the salesperson failed to inform me of VAT costs which are added on top of the price of my plan. I took this plan because it was cheaper than my previous plan and I asked the salesperson repeatedly if this would be the final price I would pay, to which he replied yes. In fact I'm paying £5 more every month. This is unacceptable and I feel the salesperson was irresponsible and misleading.

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Steve Allott | 04/04/2017 10:21 | VERIFIED

Hello Georgina, Thanks for your feedback. I’m sorry to hear about the situation and would like to discuss this with you further. If you wish to make a complaint please call customer service on 01509 618 593 . Chris | The Phone Spot Customer Support team

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