EHICDirect imposssible to contact - Complaint about EHIC Direct - A Spokesman Said

EHICDirect imposssible to contact

Complaint about  EHIC Direct  | RESOLVED


EHIC Direct

4 stars

No. 7 of 134 in Healthcare

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Dave Morley

04/04/2017

EHICDirect imposssible to contact

Complaint about EHIC Direct

Stupidly did not realise that EHIC is FREE and filled in the details for a renewal. Immediately tried to contact them to cancel but all lines busy, emails from them have 'noreply' and email contact on site does not work! Spread the word that this site is unnecessary for EHIC applications and to search for NHS EHIC when lookinhg on the internet - that gets the official NHS site.

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EHIC Direct failed to resolve this complaint

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EHIC Direct | 17/05/2017 16:24 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779

Dave Morley | 25/05/2017 08:08

Only contact possible is on long delay, pay for, phone number. Should at least have an email complaints procedure.


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