Charged for luggage but when i got to airport i had to pay - Complaint about 321 Travel - A Spokesman Said

Charged for luggage but when i got to airport i had to pay

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Michelle Adamson

04/04/2017

Charged for luggage but when i got to airport i had to pay

Complaint about 321 Travel

When i 1st booked rhe holiday the took am extra £100 from my visa. I paid for 20kg of luggage which meant we got 10kg of hand luggage. When i then travelled on 25th mar 17 i was charged at the airport for luggage. What i dont understand is that luggage was booked on for coming home. Ive rang and they hang up. The customer complaints team dont seem to answer

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Michelle Adamson | 05/04/2017 16:17

I had parience for 25 mins then was hung up on thw tried again for a further 15 mins where i was 1st in the queue for so long.

321 Travel | 06/04/2017 10:29 | VERIFIED

Nobody hangs up on anyone. Personally when I ring my bank during peak periods it can take over an hour to get through. I have to wait until my call is answered. We are no different.


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