they Cancelled my holiday and charged Me!!! - Complaint about 321 Travel - A Spokesman Said

they Cancelled my holiday and charged Me!!!

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kelly ryan


they Cancelled my holiday and charged Me!!!

Complaint about 321 Travel

I booked a holiday thurs night to depart on Sunday all was confirmed by Linzi at Travel Service LTD (321 travel). I packed my case on Friday with an email stating the holiday would be CONFIMRED within 24 hrs. I received a call at 13:30 for Linzi to tell me the holiday was not authorised. She could not get another holiday within my budget and then said I would have to pay £100 cancellation fee. I recorded the conversation and asked if the holiday wasn't confirmed how can I pay a fee when no exchange of money left my bank they then took the £100 out of my bank as they had the details. I looked online and saw on trip advisor they do this on a regular basis and overcharge people too once they have their bank details. They are a disgrace I will be taking this to the papers in the morning

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321 Travel | 12/04/2017 14:29 | VERIFIED

continue to ask the same questions and post the same things on numerous platforms, that we have already answered via email and telephone.

kelly ryan | 12/04/2017 14:39

I have written proof and voice recordings that YOU AGREED to pay the money you illegally took from my bank back See you in court Ernest Bradshaw

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Kerry Adams | 03/07/2017 13:30

This is exactly what happened to us we luckily cancelled the bank card before they could take any more as I read all of these other reviews . I have written to the travel trade association who they are a member of to help and make them aware .Did you get your refund back ? If you try and write I there Facebook page they remove your post straight away .

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