Exploitative, rude, unprofessional, violators - Complaint about Easirent - A Spokesman Said

Exploitative, rude, unprofessional, violators

Complaint about  Easirent  | ANSWERED


Easirent

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No. 14 of 183 in Cars & Garages

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Linda Oakley

08/04/2017

Exploitative, rude, unprofessional, violators

Complaint about Easirent

Agent refused to honor my CDW even when I produced letter. Tried to force me to buy liability even though I have via my car insurance. I challenged him and told him it was my opinion that your company are scam artists. Nevertheless I agreed to pay the additional costs because I had already paid and didn't want to lose my money. Unfathomably the agent refused to release a car to me because he "...didn't like. my attitude...". When I told him he was violating my consumer rights he shrugged and said he can refuse rental. to anyone he likes. For the record I am a 55 year old female school teacher. I didn't use bad language, make threats or do anything that could possibly justify his actions. I went back to the airport, having waisted an hour and a half and was eventually treated like a customer at Europcar. What a disgrace.

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Easirent Spokesperson | 18/04/2017 13:53 | VERIFIED

Easirent were not able to provide you with a rental car as you were unable to provide proof of CDW insurance to our agent. No money has been taken by Easirent, therefore, a refund can not be made. Our Customer Services team have spoken on the phone and in writing with you on 12th April to confirm this is our final decision.


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