£8.50 taken repeatedly - Complaint about Currys PC World - A Spokesman Said

£8.50 taken repeatedly

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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sarah england


£8.50 taken repeatedly

Complaint about Currys PC World

It has come to my attention that a payment of £8.50 has been repeatedly been taken from my account under the heading Product Support AG. I contacted the Natwest Fraud team to try to work out what it was. They suggested I google the number and hey presto, many similar complaints. I wanted to avoid a public issue so called customer support to provide an opportunity to privately resolve but got nowwhere. I asked for proof that I signed up to indefinitely have £8.50 pcm but was told that the call centre can't provide this. I was denied the opportunity to speak to a manager. I received a call the next day to say that I hadn't complained early enough so I won't be having a penny refunded!! Again I asked for proof that I signed up to this and was told I had to email elsewhere and that they could send me the email address. The customer service rep. sent me his own email address! I emailed him again, he apologised and sent another email address, that didn't work either. Curry's have taken quite alot of money from a freelance account I'm trying to close. Feeling let down and ripped off by Curry's. The money should be returned within 24 hours and i should be emailed to have this confirmed. Very, very poor.

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KNOWHOW TOHELP | 11/04/2017 09:48 | VERIFIED

Hi Sarah, I’m really sorry to hear that you been charged for an unwanted payment. So I can investigate and help further, please email me your full name, address, postcode, contact number to [email protected] and put ref SPK035 in the subject bar. Thanks. Ahmed

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