height check - Complaint about Merlin Annual Pass - A Spokesman Said

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Complaint about  Merlin Annual Pass  | ANSWERED

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Carrie anne mzoughi


height check

Complaint about Merlin Annual Pass

I am a merlin pass holder and 2 weeks ago we went to thorpe park, my son was measured by staff and able to ride Detonator twice which is 1.3 height, last week we went to chessington but he was unable to ride the bumper cars alone because they said he wasnt 1.3 and this week we went to legoland where i spent £85 on q bot so my son could ride with a child under 1.3 and i could ride with my daughter this was a total waste of my money as my son was unable to ride the bigger rides without an adult even though he was able to ride a ride like detonator, either the height check poles are different size or someone at thorpe park has put my son in danger by letting him ride such a dangerous ride

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Tim Wenmouth | 13/04/2017 11:17 | VERIFIED

Dear Carrie Anne, Thank you for your message and we are sorry to hear about your issues. Please email us at [email protected] and we will be able to look into this issue for you. Regards, Merlin Annual Pass Team

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