over charged by venntro media - Complaint about Venntro - A Spokesman Said

over charged by venntro media

Complaint about  Venntro  | ANSWERED


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Sue Loxton


over charged by venntro media

Complaint about Venntro

this company has a dating site called urban social and they sent me an offer to join as a full member for a £1 for a month to good to be true but I thought I would give it a go so I put in the voucher code AMAZING30, which was accepted and a pop up said I would be charged a pound for a months subscription but then to my horror they then charged me £59.95 which I cannot afford I am a pensioner on pension credit just looking for friendship. I have emailed tis company but todate no reply.

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Venntro Venntro Media Group | 19/04/2017 09:19 | VERIFIED

Hi Sue, I'm sorry to hear that you're unhappy. In our terms and conditions we explain that, unless your cancel your subscription, your subscription will automatically renew. So that I can forward your message on to our customer care team, please could you share your email address with me? Best wishes, Michaela - Venntro

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