Flowers sent but nothing like website photos. Advised would refund but have not honoured this! - Complaint about Lovely Flora World - A Spokesman Said

Flowers sent but nothing like website photos. Advised would refund but have not honoured this!

Complaint about  Lovely Flora World  | ANSWERED


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Jackie Emmerton

15/04/2017

Flowers sent but nothing like website photos. Advised would refund but have not honoured this!

Complaint about Lovely Flora World

Flowers arrived a day early which is a relief as some customers didn't even receive theirs. Not many stems arrived and website flowers not like the ones received. I contacted company and received prompt email saying that some some blooms not available so alternatives sent(cheap flowers like carnations sent!). Advised if I wasn't happy to return flowers in original box. Advised could not do this as was a gift and the box now discarded. Was told that if flowers not returned then 50% refund would be given within 14 days. We are now on day 26 and no reply to 3 emails. DO NOT BUY FROM THIS DISPICTABLE COMPANY. No customer care what so ever.

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Joanna K | 19/04/2017 10:02 | VERIFIED

Dear Jackie, Your refund was processed today on 19th of April. Please allow 3 working days for the refund to appear back onto your card, thank you. Kind regards, Lovely Flora World

Jackie Emmerton | 22/04/2017 00:22

It's a shame that I had to complain in the first place but thank you for the full refund Regards Mrs Emmerton


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