CARD PAYMENT TO PRODUCT SUPPORT AG,9.50 - Complaint about Currys PC World - A Spokesman Said

CARD PAYMENT TO PRODUCT SUPPORT AG,9.50

Complaint about  Currys PC World  | ANSWERED


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David Chalk

16/04/2017

CARD PAYMENT TO PRODUCT SUPPORT AG,9.50

Complaint about Currys PC World

In store I was told that this product care was taken by direct debit which I could cancel anytime. I cancelled the direct debit but now Support AG taking this money using my debit card and I haven't given permission for this. I want this canceling and an explanation as to why my card has been billed and not the direct debit mandate I signed in store.

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KNOWHOW TOHELP | 18/04/2017 10:55 | VERIFIED

Hi David, Thanks for getting in touch. I am sorry if you have found an unwanted payment on your statement. So I can help further and look to resolve this for you, please email me your full name, address, make and model of the product covered and monthly amount to letusknow@knowhow.com. Please also include your original post and quote ref SPK046. Thanks - Matt


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