Money taken without permission - Complaint about EHIC Direct - A Spokesman Said

Money taken without permission

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

4 stars

No. 7 of 134 in Healthcare

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Tamasine Hoad

17/04/2017

Money taken without permission

Complaint about EHIC Direct

I applied for a EHIC card to be renewed. EHIC direct came up. I thought they were free then was told there was a £35 application fee. I got the cards but have since found they are actually free. I went to my bank and they have taken another £5 out which was not authorised and my bank told me they have set it up as a recurring payment. This is completely misleading as when you type in EHIC their website comes up and you assume this is correct as you would if you typed in a bank name. This needs to be stopped as it is a complete set up especially as this service is completely free and I have lost £40

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EHIC Direct | 17/05/2017 16:22 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779


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