Venntro took money for a renewal I did no want - Complaint about Venntro - A Spokesman Said

Venntro took money for a renewal I did no want

Complaint about  Venntro  | ANSWERED


Venntro

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David Smith

17/04/2017

Venntro took money for a renewal I did no want

Complaint about Venntro

Venntro appeared on my bank statement - I did not who they were or what it was for although i suspected it was for a dating site but how do you know who they are? They took £90 from my account for "my convenience" but there was no way to stop this if you don't get any warning and they take a "reoccurring payment" from your Visa credit card. I have a "hard bounce" account apparently which means they will never send an email nor will they allow you to unblock yourself. As someone else has mentioned you are blocked from unsubscribing and therefore cannot stop payments once they have your card details.

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David Smith | 24/04/2017 19:15

My email [email protected]

Venntro Venntro Media Group | 27/04/2017 09:35 | VERIFIED

Hi David, Thank you for sharing that with me. I've forwarded your query to our customer care team who will look into it and get back to you shortly. Best wishes, Michaela - Venntro


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