Bad service. - Complaint about 321 Travel - A Spokesman Said

Bad service.

Complaint about  321 Travel  | ANSWERED


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Philip Maunder

18/04/2017

Bad service.

Complaint about 321 Travel

Booked on 15th march 17 to puerto dela cruz Tenerife,Flying on the 17th, Hotel Teneguia. Flights got changed from cardiff to bistol. Hotel got changed to a sub standard one. Total cost changed with addons by £168.00. Transfer fees doubled from £40. To £80. And to top it all, when we got to tenerife they had booked our transfers for the next day. So we had to hire a car costing another 90 euro,and because i had a drink on the plane, my wife had to drive around 90km to the hotel,never driven a left hand drive on the other side of the road,nightmare, Three hours to find hotel. Stress is the word for this holiday. Never again with 321 Travel.

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321 Travel | 18/04/2017 15:03 | VERIFIED

online before confirming. All costs were agreed on the telephone. To avoid availability issues it would be better to book more in advance than 2 days when rooms and seats are still all available. If we take in a booking request so close to departure these things do happen. Your review tries to imply we have taken money, changed flights and hotel without your knowledge and that's that.

321 Travel | 18/04/2017 15:05 | VERIFIED

Again, no money was taken and you were offered what best suited your budget and travel arrangements and you accepted this. With regard to the car hire and transfer we apologise for the admin error, but a simple call to us and this would have been remedied, but you never called us to allow us to make this simple amendment.


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