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quoted 2 different prices when for renewal - Complaint about Green Star Energy - A Spokesman Said

quoted 2 different prices when for renewal

Complaint about  Green Star Energy  | ANSWERED

Green Star Energy

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earlene murrell


quoted 2 different prices when for renewal

Complaint about Green Star Energy

on 10/4/17 I rang Green Star energy to renew gas and electricity & was quoted £22.34. I received two letters on the same day dated 6 & 7th April. 6th Apr. letter said they will continue to take £25.48 7th April letter said rate is changin from 15th April an increase of £18.69 At no time on 10th April was I informed that I will be paying £25.48 I want to know the meaning of their inconsistency and what am i being charged. As you can tell, I am NOT happy with this. I have tried calling Green Star but they seem to be busy at 8am prompt, 8.05 and I got fed up of tying to get through. I also tried to email but thay failed. Now I have managed to get to this doc. Thank you in advance for taking the time to read and respond. Ms E Murrell

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Greenstar Energy | 18/04/2017 15:02 | VERIFIED

Hi Earlene, i apologise for the inconvenience caused. Please can you provide your account number and i will have this looked into for you. A response will follow with a phone contact to discuss this matter further with you. Best, AS.

earlene murrell | 02/05/2017 08:47

Ref. 0005176993 I though I had already given this information

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