Terrible experience. - Complaint about Serpent Urban Clothing - A Spokesman Said

Terrible experience.

Complaint about  Serpent Urban Clothing  | AWAITING RESPONSE


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Aarry Potter

18/04/2017

Terrible experience.

Complaint about Serpent Urban Clothing

I purchased two jumpers from the company in November 2016. I did not receive the order until late January and the quality of the jumpers was appalling. When I complained I was told that I would be sent new items. However these items never arrived. When I asked the company where the items were I was told they were rejected at customs and they would send out the order for a third time. When I eventually recieved the third order I only recieved one of the two jumpers, and the quality of the jumper was worse than the first order. I complained to the company again and was told the only way I could receive the refund was if I returned all of the items I was sent. This would mean that overall I would not actually receive a full refund because I would have to pay a considerable amount in order to send the items back.

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