Appalling service - Complaint about Iresa - A Spokesman Said

Appalling service

Complaint about  Iresa  | AWAITING RESPONSE


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Andy Bush


Appalling service

Complaint about Iresa

Don't touch these people with a barge pole. Customer service is pretty non existent, if you need to call them, average queues range from 50-70 and you will be waiting for AT LEAST an hour. Reporting via their online system is just as bad, I currently have 10 outstanding issues on their system. They also seem to be incompetent, as I luckily noticed a request in my account from someone else to change the email address on the account!!! They have also cocked up the transfer of gas from my old property, and 3 months on still have not managed to do it. They may be a slightly lower price, but I hate to say it, not really worth it. Even British Gas have better support that these folks, and that is saying something.

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