UNBELIEVABLE CUSTOMER SERVICE - Complaint about Credit Portal - A Spokesman Said

UNBELIEVABLE CUSTOMER SERVICE

Complaint about  Credit Portal  | AWAITING RESPONSE


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John Young

21/04/2017

UNBELIEVABLE CUSTOMER SERVICE

Complaint about Credit Portal

I had six debits taken from my bank account by Credit Portal within the space of twenty days. Each debit was for £19.95p. I had no idea where or why they took these debits as I had not signed up to them. I managed to speak to a representative on the phone and she told me that I would be reimbursed all monies within six days time.Obviously, this has not happened and I am now chasing them every day to get my money. Trouble is, when you phone, nobody answers. I cannot afford to have this much money just taken from my account without permission and would be grateful of any information I could use to retrieve my money. It has left me virtually penniless for the next week or so and I have had to go to family to borrow which I find to be very degrading in my eyes. Please help !

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John Young | 27/04/2017 11:22

I received my six payments in full on 26/04/2017 after sending them a letter to their main address saying I was not going to let this lie and will take it further if not reimbursed, it can be done.

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