I ordered a trial skin cream and eye serum not realising direct debit would be set up - Complaint about Beauty & Truth - A Spokesman Said

I ordered a trial skin cream and eye serum not realising direct debit would be set up

Complaint about  Beauty & Truth  | AWAITING RESPONSE


Beauty & Truth

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No. 21 of 134 in Healthcare

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Elizabeth Hennessy

21/04/2017

I ordered a trial skin cream and eye serum not realising direct debit would be set up

Complaint about Beauty & Truth

I wasn't aware I was signing up for a direct debit with this company I only applied for samples and pay the postage. Now I realise they set up a direct debit. I've cancelled this and its cost me £28 to do this or I send back the order at my own expense within specific timeframe and unopened. My main complaint is the setting up of a direct debit without actually informing you this is being done after you order the samples which were only a trial it doesn't say on their website that you automatically sign up for this monthly

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