EHIC renewal charge - Complaint about EHIC Direct - A Spokesman Said

EHIC renewal charge

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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Heather Triandafilou

22/04/2017

EHIC renewal charge

Complaint about EHIC Direct

I have been charged 34.50 to renew my EHIC card for my family. This payment came out of my bank account and I have recieved my cards. However there has been an additional amount of money taken out of my account. Since looking into this, I am not even sure whether I should of paid the initial amount in the first place. When I have tried to contact them direct, the website keeps advising me that they do not recognise my details and won't let me go any further. I then tried ton contact them by telephone. I was put on hold for 10 minutes, only to get a message at the end that the office was closed.

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EHIC Direct | 17/05/2017 16:21 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779


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