118118 excessive charge on my mobile (Vodafone A/c) - Complaint about Vodafone - A Spokesman Said

118118 excessive charge on my mobile (Vodafone A/c)

Complaint about  Vodafone  | ANSWERED


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Vivien Honey

23/04/2017

118118 excessive charge on my mobile (Vodafone A/c)

Complaint about Vodafone

I have been charged for a number enquirey via 118118. I asked the operator how much I would be charged and was quoted a figure of £3-something. So I was alarmed to find that my Vodafone bill was was charged £27.47 for what was at most a 5 minute enquirery! But how they justify that length of time I do not know! Do I now need to sort this with Vodafone or 118118 ?

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Phil Wilson | 02/05/2017 09:48 | VERIFIED

The link above will allow our team to take a look into this for you Vivien. Thanks


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