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Yuen Ting Suri


No response

Complaint about Vodafone

I have made a complaint about being disconnected at least once a month for the past 6 months due to an outstanding balance on one of my multiple profiles (which is due to your system error). I only have one number and one account and should only have one bill. The problem seem to be resolved for now as I haven't been disconnected yet however I request a refund of the past 6 months line rental, why should I pay for a service I haven't received? I emailed this previously and my request has been ignored and I am yet to receive a reply.

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Phil Wilson | 28/04/2017 12:09 | VERIFIED

Hi Yuen, Please email our Social Media team here: so we can take a look into this for you. Thanks, VodafoneUK

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