Bet price not honoured - Complaint about Betfred - A Spokesman Said

Bet price not honoured

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Betfred

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Gary Embleton

28/04/2017

Bet price not honoured

Complaint about Betfred

Betfred took my bet - gave me a price and then wouldn't honour it. Behind the scenes the price changed - which wasn't brought to my attention at the point of asking for the price. What was even more frustrating was the price never moved and returned the price I took 16-1. Customer services would not listen...would not factor my experience into account. Essentially they have said that you can not guarantee a price in shops anymore - everything is subject to final validation and if the shop assistants makes a mistake the customer pays.

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