Failed to deliver - Complaint about DPD - A Spokesman Said

Failed to deliver

Complaint about  DPD  | ANSWERED


DPD

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Rob Atha

28/04/2017

Failed to deliver

Complaint about DPD

I arranged for DPD to deliver urgent medical supplies 'next working day between 8:30 - 10:30 am' costing me £10 At 11:45 I contacted them and was told that they didn't have my package, even though on their system it stated in transit. Got a message at 7pm from the app saying it was now on way to depot but when I asked for Saturday delivery, I was told it wasn't possible as it wasn't due to arrive at my depot until after the bank holiday I am due to fly to Spain on Sunday evening and now looks like I will have to cancel as dpd can't keep there agreements

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Andy Webb | 02/05/2017 14:19 | VERIFIED

Hi Rob, I'm sorry to hear how this delivery has been handled and for the effect it has had on your travel plans. Please email us at [email protected] with your parcel number and we will look into it. [Callum]


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