quoted a price before exp. date now being charged higher price - Complaint about Green Star Energy - A Spokesman Said

quoted a price before exp. date now being charged higher price

Complaint about  Green Star Energy  | ANSWERED


Green Star Energy

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earlene murrell

02/05/2017

quoted a price before exp. date now being charged higher price

Complaint about Green Star Energy

This has been going on since the beginning of April 2017. When I phoned Green Star to renew and for their lowest tarrif I was quoted £23 plus a month. I then received two letters saying they will be deducting £25 plus each month. I want to know why I am being charged at the old rate still and why was this not pointed out when I contacted them on 10 April

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earlene murrell | 04/05/2017 12:14

statement said read 17 Feb 2-17. I would like to know how you got that reading. I could not send an email to your customer Serv as it said it has been disallowed. I tried again and got this message: "could not perform this operation because the default mail client is not properly installed" Thank you

Greenstar Energy | 05/05/2017 12:06 | VERIFIED

The only product that relates to you is the 1704. The previous tariff you were on was the 2603. The 1704 is the cheapest tariff we have available, so you are on the best tariff. The 17/02/2017 readings were provided by a meter reader who read your meters that day. Best, AS.


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