I would like a refund from Smith and Lawson Ltd - Complaint about EHIC Direct - A Spokesman Said

I would like a refund from Smith and Lawson Ltd

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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Tracey Cunningham

02/05/2017

I would like a refund from Smith and Lawson Ltd

Complaint about EHIC Direct

I have been completely mislead by EHIC Direct for the E111 card and would like a refund. Unfortunately the payment has been authorised by my credit card company and they are unable to cancel. I can raise a dispute for fraud but I would rather give you the chance to not collect or refund the £34.50 I am due as I wish to cancel my request and I will get the 'free' card I am entitled to myself. Please respond ASAP so I can ensure this has been dealt with appropriately.

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EHIC Direct | 17/05/2017 16:28 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team with your reference number so that we may resolve the issue at hand - 0303 0314 779 Monday - Friday 10am-5pm . Kind regards Customer Services Ehic Direct 0303 031 4779


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