Lost Bill Payment - Complaint about Vodafone - A Spokesman Said

Lost Bill Payment

Complaint about  Vodafone  | ANSWERED


4 stars

No. 8 of 105 in Telecoms

Want to resolve an issue with Vodafone?

Make a complaint

Or simply share your experience

Write a review


Compare & switch

User photo

Steven Farmer


Lost Bill Payment

Complaint about Vodafone

I have been a customer for over 3 years and have always paid my bill via direct debit. My service was cut in March 2017 due to non payment although no details had been changed. I agreed to pay in full via direct debit on 13/04/2017. This was still not taken and I paid in full via a bank transfer. I was again cut off. After speaking to at least 10 info individuals, I took a copy of my bank statement in to the Vodafone shop, spent 47 minutes explaining the problem and it was still not resolved. They have now passed my details to a collection agency.

  • supporters 0
  • social reach 0

Vodafone has responded

  • Conversation with company (3)
  • User comments (0)

See previous messages

Steven Farmer | 03/05/2017 19:00

You have 'looked into' this matter 10+ times! What more info can I give, how many other people does it take? Especially since I have presented physical evidence in person! You have my email, it is up to you, not me, to sort it out! You have breached the terms of the contract and have committed libel by involving a collection agency.

Phil Wilson | 04/05/2017 08:30 | VERIFIED

The email link is so our team can help. Once it's competed, we'll be in touch as soon as possible. Thanks.

See previous comments

Please sign in to comment.
  • Reviews
  • Complaints

5 reviews of Vodafone

Write a review

386 other complaints about Vodafone