Lost Bill Payment - Complaint about Vodafone - A Spokesman Said

Lost Bill Payment

Complaint about  Vodafone  | ANSWERED


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Steven Farmer

02/05/2017

Lost Bill Payment

Complaint about Vodafone

I have been a customer for over 3 years and have always paid my bill via direct debit. My service was cut in March 2017 due to non payment although no details had been changed. I agreed to pay in full via direct debit on 13/04/2017. This was still not taken and I paid in full via a bank transfer. I was again cut off. After speaking to at least 10 info individuals, I took a copy of my bank statement in to the Vodafone shop, spent 47 minutes explaining the problem and it was still not resolved. They have now passed my details to a collection agency.

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Steven Farmer | 03/05/2017 19:00

You have 'looked into' this matter 10+ times! What more info can I give, how many other people does it take? Especially since I have presented physical evidence in person! You have my email, it is up to you, not me, to sort it out! You have breached the terms of the contract and have committed libel by involving a collection agency.

Phil Wilson | 04/05/2017 08:30 | VERIFIED

The email link is so our team can help. Once it's competed, we'll be in touch as soon as possible. Thanks.


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