Can't get a PAC code - Complaint about Vodafone - A Spokesman Said

Can't get a PAC code

Complaint about  Vodafone  | CLOSED


Vodafone

4 stars

No. 8 of 104 in Telecoms

Want to resolve an issue with Vodafone?

Make a complaint


Or simply share your experience

Write a review

COMPARE THE BEST TV & BROADBAND DEALS

Compare & switch

User photo

Fiona McKenzie

05/05/2017

Can't get a PAC code

Complaint about Vodafone

My 74 year old uncle had his voicebox removed last year so is unable to speak and only uses his old mobile phone to text. His wife called vodafone to request a PAC code so he could switch to another network which will save him some money and they would not speak to her despite the fact that she could answer any security questions they asked. We went to the nearest vodafone store and were told to try online chat....like a lot of 74 year olds, he doesn't have a device to get on the Internet nor the knowledge to use it if he did. I attempted to go online to chat to see if I could get a PAC code for him. I explained the situation and was told they would issue one within 24 hours. Nothing received. I then made a complaint on the shocking 'service' received and requested a PAC code again. Uncle got a text apology and I got an email about how we could download apps to 'help'. Uncle's wife called again today to chase for the pac code and was advised to get a power of attorney but there is nothing wrong with husband faculties just his phone provider! Was going to recommend citizens advice but then remembered this site. Please help.

  • supporters 0
  • social reach 0

Vodafone resolved this complaint

  • Conversation with company (3)
  • User comments (0)


See previous messages

Fiona McKenzie | 09/05/2017 11:56

They managed to speak to an advisor who had a modicum of common sense and was able to givmve them a pac code. Thwy are now in the process of switching suppliers.

Fiona McKenzie | 09/05/2017 11:56

Finally a resolution


See previous comments

  • Reviews
  • Complaints

5 reviews of Vodafone

Write a review
loader

376 other complaints about Vodafone


loader