Filthy hotel - Complaint about National Holidays - A Spokesman Said

Filthy hotel

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Heather Campbell


Filthy hotel

Complaint about National Holidays

I booked a 2 day break to Manchester/Blackpool for Saturday 29th April ,which myself ,my husband and grandson were really looking forward to,firstly they changed our seats,so that meant we were not sitting in a row we had originally booked seats 1a,1b,1c they then changed it to 10c,10d,11d,we were not very happy about this I rang up but got no where with it ,so we thought at least our little break would be good ,Manchester was fine ,then we got took to our hotel which was the Britannia hotel in Stockport,what can I say ,first impression when the coach pulled into the car park ,it looked grubby,dirty windows ,filthy net curtains ,on entering we were shocked it was absolutely filthy,in the bar area ,we thought oh well we are only sleeping here we got the card for our room ,number 115 ,we then went to the lift which I was quite shocked the lift was absolutely filthy ,muck ground in ,the nightmare began ,we found our room opened the door and was astounded at what I saw the room was absolutely disgusting curtains hanging off ,filthy bathroom ,net curtains were filthy,window sills had muck ground in ,blood on the one of beds when you pulled the quilt back it was a filthy stinking hovel ,I then went downstairs to reception to complain ,this got me nowhere,then to top it all I went on the internet to read reviews and was shocked to see that in January 2017 a lady was shot in this hotel and also this place was used for immigrants this is all on the internet,my grandson who is 9 was in a right state when he saw this ,I am quite shocked that national holidays actually put customers into filthy accommodation,the room was terrible ,I was actually bit which I still have the marks ,I have photographed the whole room ,corridors,lift,and my back ,we just did not expect this much disappointment from a 2 day break ,we have previously been to lego land London and could not fault this it was fantastic from start to finish ,you don't expect to pay good money for filthy accommodation,I would like this looked into please ,I wold like to send you the photographs so you can see this Thankyou Heather campbell

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