Asked to cancel within 24hrs .... - Complaint about EHIC Direct - A Spokesman Said

Asked to cancel within 24hrs ....

Complaint about  EHIC Direct  | RESOLVED


EHIC Direct

4 stars

No. 7 of 134 in Healthcare

Want to resolve an issue with EHIC Direct?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

Guy Kerr

05/05/2017

Asked to cancel within 24hrs ....

Complaint about EHIC Direct

I wanted to renew my EHIC cards for my wife and I and I only realised after completing the form online and submitting a £34 fee (which was stated to be required after January 2016) that this was not actually an official government site and that I could get the cards for free from the official site. I sent an email the following morning asking to cancel my requestwithin 24hrs of the transaction and certainly well within the terms of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. I received a response to the effect that I could not receive a refund as the applications for myself and my wife had already been processed on my behalf. I believe that this is in breach of the above regulations and I am unhappy that I have not received a refund.

  • supporters 0
  • social reach 0

EHIC Direct failed to resolve this complaint

  • Conversation with company (1)
  • User comments (0)


See previous messages

Guy Kerr | 14/05/2017 15:43

Unresolved, charging people for what is in reality a free service available online elsewhere! I will try another route to get my money back.


See previous comments

  • Reviews
  • Complaints

12 reviews of EHIC Direct

Write a review
loader

99 other complaints about EHIC Direct


loader