Unfinished Installation - Complaint about Valley Heating Services - A Spokesman Said

Unfinished Installation

Complaint about  Valley Heating Services  | AWAITING RESPONSE

Valley Heating Services

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Emer Clark-Ward


Unfinished Installation

Complaint about Valley Heating Services

I agreed to have new central heating comprising a boiler and six radiators installed. I had been told the complete job would probably take one and a half days.This commenced on 9th February 2017 and is still ongoing as on three separate occasions not all the radiators were available. There is still one more radiator to install and in the meantime I have had no heating for 3 weeks, though there is hot water. Also, I am not happy with having to control the boiler which is situated in the loft via a complicated remote control. I really feel that older people (I am 76) should be able to have an easier method of control. I wrote to the Manager of Valley Heating, letter dated 24th April about the above but have had no reply yet.

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Emer Clark-Ward | 14/05/2017 11:14

Valley Heating got in touch earlier this week and said that as a goodwill gesture, they would provide free a different type of control for the boiler and in the meantime the final radiator has been installed.

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