Order ID: 8736053 - Complaint about viagogo - A Spokesman Said

Order ID: 8736053

Complaint about  viagogo  | AWAITING RESPONSE


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MIHAELA PATENTASU

08/05/2017

Order ID: 8736053

Complaint about viagogo

Dear Mr/Mrs, On 11 of january I book and payed 4 tickets at U2 in Rome, from Viagogo. I payed and I accepted this tickets: Price/Ticket €300.00 Number of Tickets x 4 Subtotal €1,200.00 Booking Fee €343.98 ( THIS IS THE ONLY BOOKING FEE THAT I ACCEPT ) VAT €68.79 Secure Ticket Delivery €18.95 TOTAL PRICE €1,631.72 So, let's calcule: 1631.72 euro including - 4 tickets at 300 euro each - booking fee: 343.98 euro + VAT + secure booking OK, I accepted everything. When I received the tickets I had a "beautiful" surprise: - 4 ticket for 119 euro/each, the CHEAPEST TICKET OMG OMG I'm trying to explain to the people from viagogo, and they are telling me: "The full price including fees is clearly advertised before you confirm the purchase. Viagogo charges a service fee on top of each ticket price. This fee is clearly displayed in the check-out process and covers the cost of maintaining the viagogo platform, providing customer service and sending tickets. The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process and is non-refundable.” The full price was not cleary from the beggining :( - I choose a ticket for 300 euro, they didnt inform that I will received a tickets for 119 euro. So, they cheat me. I attach you the proofs. It's illegal what they are doing, and I want my tickets that I've payed. Best regards, Mihaela

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