Sales staff dibirah or Deborah in mirdif city centre is very rude. Lacks customer service - Complaint about Pull & Bear - A Spokesman Said

Sales staff dibirah or Deborah in mirdif city centre is very rude. Lacks customer service

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Pull & Bear

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Afza rathod

08/05/2017

Sales staff dibirah or Deborah in mirdif city centre is very rude. Lacks customer service

Complaint about Pull & Bear

I had gone to refund a shoes. First & foremost I waited for staff to arrive at the cash counter. There was nobody in store except for 2-3 customers browsing around. After 5 minutes a staff arrives and I hand over shoes asking politely for refund. She replies me (with chewing gum or food in her mouth) if I wanted to exchange it with something else, I denied and asked for refund. She asked for the credit card that I used earlier to buy these shoes. I had 2 cards but wasn't sure which one. I asked her if there is anyway to find in the system or from the bill for identifying which one was it just to help me out. She denied and said we can't. There's no way and you should remember it. While I handed her over my card she asked me for bill and since my hands were full with stuff that I had, I told her bill is inside the bag. She asked me to step aside for other customer in the queue and told me to wait. Then she called other staff and asked her to make my refund. Now that other staff called her again for help as she wasn't sure. To her call she replied like why should I come? What for ? Other staff replied just come and help me this system. My experience was very bad and I have never seen any customer service staff so rude and arrogant to customers. I

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