Constant and long standing complaint and billing issues - Complaint about Vodafone - A Spokesman Said

Constant and long standing complaint and billing issues

Complaint about  Vodafone  | ANSWERED


Vodafone

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Jeanette Kendrick

09/05/2017

Constant and long standing complaint and billing issues

Complaint about Vodafone

I am writing to complain about an issue regarding Mobile with Vodafone. I have already raised the issue with this organisation and it has not been resolved to my satisfaction in the several months since I first contacted them. I have now exhausted their complaints procedure. This is my issue: Constant billing issues and disgraceful customer services, there was a technical issue with my bill and there is a constant pending transaction for £22 on the account, i have been promised the refund for £22 be back in my account 6 times now since jan 2016 when i originally opened the complaint and also been promised a further £50 refund as a goodwill gesture and still not done. i have seems of chat transcripts discussing this with staff and failed promise after promise since January 2016. This is how I would like it to be resolved: correct constant billing issues and refund the £72 promised and also i want compensation for the amount of time i have spent wasted on failed promises. As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Vodafone.

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Phil Wilson | 10/05/2017 09:39 | VERIFIED

I've just checked the link myself Jeanette, and seems to be working fine. What issue is the link having?


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