Complaint about Goldcar | ANSWERED
Complaint about Goldcar
I have just checked my details from the recent car hire we had with you and we have been charged 51.29 euros for Corbertura Super which upon checking on line turns out to be a hidden insurance charge that you have added plus mega relax cover. Under no circumstances was this explained at the desk, if it had been I would have said no to this cover as I had already paid for it with rentalcars.com.The rep at the counter said that there was only a deposit for fuel which was 85 euros. AT NO POINT DID HE MENTION ANY OTHER CHARGES. THIS IS STEALING AS YOU HAVE TAKEN THE MONEY WITHOUT MY CONSENT. Can you please let me know how to proceed to get a full refund for fuel and the money that was stolen form my account.
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Victoria Rumside | 17/05/2017 12:56 | VERIFIED
Simon Fitton | 17/05/2017 08:13
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