£10 admin fee for a refund - Complaint about EHIC Direct - A Spokesman Said

£10 admin fee for a refund

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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No. 7 of 134 in Healthcare

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sarah penrose

11/05/2017

£10 admin fee for a refund

Complaint about EHIC Direct

I applied for cards for my family then realised it was free so within 10 minutes of applying and paying emailed the company for a refund to be told that was fine however failing to notifying me of a £10 admin charge!! This is an absolute joke!!

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EHIC Direct | 17/05/2017 16:12 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. We would only hold back an administration fee if we had successfully processed your application. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779


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