Lost birthday card - Complaint about Royal Mail - A Spokesman Said

Lost birthday card

Complaint about  Royal Mail  | ANSWERED

Royal Mail

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Rachel Chinnery


Lost birthday card

Complaint about Royal Mail

My daughter is at uni in Norwich and turned 21 earlier this week. The family live in Hexham Northumberland. We will not see her for a couple of weeks to celebrate but wanted to send her a lovely professionally hand made birthday card to open on her big day. I sent it first class. It has not arrived and it is now 4 days since her birthday. Very upset and angry. Trusted Royal Mail to do the job it's supposed to do.

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Royal Mail Customer Services | 15/05/2017 09:32 | VERIFIED

Thank you for your message. I am very sorry to hear that the birthday card did not arrive. To allow us to correspond with you, please can you write to us at royalmailhq@royalmail.com and provide the full details. Thank you. Royal Mail.

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