very unprofessional from start to finish. paperwork not sent - Complaint about Dreamroof - A Spokesman Said

very unprofessional from start to finish. paperwork not sent

Complaint about  Dreamroof  | ANSWERED


Dreamroof

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No. 1 of 148 in Property

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michelle waugh

14/05/2017

very unprofessional from start to finish. paperwork not sent

Complaint about Dreamroof

From the beginning was misquoted by 2500 not kept informed about work very quick in getting payment. Neighbour has been over quoted, other roofers have said she has been ripped off scaffolding was needed to be kept up at the back of our property for her access. Work has over run no word from them when I phoned was told abruptly scaffolding would be removed still there. This has been since 10th Feb 2017. Really do not want other customers to have to go through the same experience as us. I have also asked for paperwork adding on the extra money but keep getting excuses.

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Dreamroof has responded

  • Conversation with company (3)
  • User comments (2)


See previous messages

michelle waugh | 15/05/2017 20:10

I am astonished, when you misquoted by £2500 the scaffolding was already up my entire attic was in my living room, we turned down other quotes and all you had to say was we will draw a line under it take the scaffolding down and give you your deposit back. My daughter negotiated the price with you because I was so upset. Also £175 was for leaving the scaffolding up not a goodwill gesture.

michelle waugh | 15/05/2017 20:23

I am telling as many friends and family to stay well clear. Dreamroof keep telling me in not so many words my neighbours business is nothing to do with me, but it is when they are using my property to access her scaffolding. Having a roof done is a big thing as you put your trust in the company, unfortunately I have no faith in dreamroof


See previous comments

michelle waugh | 15/05/2017 20:25

I am astonished, when you misquoted by £2500 the scaffolding was already up my entire attic was in my living room, we turned down other quotes and all you had to say was we will draw a line under it take the scaffolding down and give you your deposit back. My daughter negotiated the price with you because I was so upset. Also £175 was for leaving the scaffolding up not a goodwill gesture.

michelle waugh | 15/05/2017 20:26

I am telling as many friends and family to stay well clear. Dreamroof keep telling me in not so many words my neighbours business is nothing to do with me, but it is when they are using my property to access her scaffolding. Having a roof done is a big thing as you put your trust in the company, unfortunately I have no faith in dreamroof

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