Added without consent pc insurance direct debit - Complaint about Currys PC World - A Spokesman Said

Added without consent pc insurance direct debit

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Kevin Black

14/05/2017

Added without consent pc insurance direct debit

Complaint about Currys PC World

I went into the shop bought a pc for my son, using a finance plan on credit . The young man attempted to sell me and my wife insurance several times for the pc which we refused and rejected each time , on each sale attempt we made it crystal clear we did not want to buy or take out insurance for the computer . I work in insurance sell insurance plans myself , so I checked the paper work set up agreed direct debit for the credit plan for the agreement for the price of the pc only got the paperwork and receipt . I have just noticed a separate direct debit has been set up and being taken for pc insurance separate to the agreed plan . I have not authorised this and am absolutely horrified and livid that this insurance direct debit has been set up and payments for this taken with out my consent . I demand a full refund and wish to make a full complaint against the staff member so this can be investigated and the appropriate action taken against the staff member .

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KNOWHOW TOHELP | 15/05/2017 09:26 | VERIFIED

Hi Kevin, thanks for posting. So we can look to help can you please email us at [email protected] quoting SPK113, including including your full address, postcode, receipt number, date and branch number (from the top of the receipt). The Mandate reference (bout halfway down), and the Support Agreement reference (just above the monthly charge advise)? - Jay


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