Rude, abusive and upsetting staff - Complaint about Southeastern - A Spokesman Said

Rude, abusive and upsetting staff

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Anna B

15/05/2017

Rude, abusive and upsetting staff

Complaint about Southeastern

This incident took place on 15th May at Folkestone cental when I was purchasing my train concession ticket. The staff was extremely aggressive, rude and used foul language, which is totally unacceptable. I'd like to know what disciplinary process there is in place that could be followed. This type of behaviour is detrimental to the company's reputation and has a negative impact on the customers. This is not the first time this person exhibited an act of gross misconduct and this should not be tolerated. Kind regards Anna

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