Fuel deposit refund refusal - Complaint about Goldcar - A Spokesman Said

Fuel deposit refund refusal

Complaint about  Goldcar  | ANSWERED


Goldcar

4 stars

No. 7 of 183 in Cars & Garages

Want to resolve an issue with Goldcar?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

Craig Hadfield

15/05/2017

Fuel deposit refund refusal

Complaint about Goldcar

I hired a car from goldcar in ibiza for a week from 29/4/17. I payed the deposit etc and was told to bring the car back full. On returning the car we stopped in ibiza town to fill the car. I filled it as much as I could and got a receipt from the garage. We drove the 4ks all so to the airport . We returned the car to the drop off point. The guy checked the car over and said yes it's full and wrote on the sheet car ok and 8/8 which I presumed was 8 out of 8 on the gauge. The day after we got home I got an email to say that I had returned the car not full and they were charging me 50 Euro.i rang them straight away and said I have signed sheet and a receipt, I emailed all this to their customer services. I have heard nothing. I rang again and they said they were looking in to it but still nothing, I've emailed several times since and still nothing.

  • supporters 0
  • social reach 0

Goldcar has responded

  • Conversation with company (1)
  • User comments (0)


See previous messages

Victoria Rumside | 17/05/2017 13:13 | VERIFIED

Hi Craig, We can see that you have opened a formal complaint and also have attached the fuel receipt. You case will be investigated and, in case you were correct we will happily proceed with refunding you. If it was a mistake on our side we will acknowledge this and make sure it doesn't happen in the future. Thanks. Regards. Victoria R. Goldcar Representative.


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

4 reviews of Goldcar

Write a review
loader

44 other complaints about Goldcar


loader