Fuel deposit refund refusal - Complaint about Goldcar - A Spokesman Said

Fuel deposit refund refusal

Complaint about  Goldcar  | ANSWERED


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Craig Hadfield


Fuel deposit refund refusal

Complaint about Goldcar

I hired a car from goldcar in ibiza for a week from 29/4/17. I payed the deposit etc and was told to bring the car back full. On returning the car we stopped in ibiza town to fill the car. I filled it as much as I could and got a receipt from the garage. We drove the 4ks all so to the airport . We returned the car to the drop off point. The guy checked the car over and said yes it's full and wrote on the sheet car ok and 8/8 which I presumed was 8 out of 8 on the gauge. The day after we got home I got an email to say that I had returned the car not full and they were charging me 50 Euro.i rang them straight away and said I have signed sheet and a receipt, I emailed all this to their customer services. I have heard nothing. I rang again and they said they were looking in to it but still nothing, I've emailed several times since and still nothing.

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Victoria Rumside | 17/05/2017 13:13 | VERIFIED

Hi Craig, We can see that you have opened a formal complaint and also have attached the fuel receipt. You case will be investigated and, in case you were correct we will happily proceed with refunding you. If it was a mistake on our side we will acknowledge this and make sure it doesn't happen in the future. Thanks. Regards. Victoria R. Goldcar Representative.

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