PAyment for EHIC, when free from NHS - Complaint about EHIC Direct - A Spokesman Said

PAyment for EHIC, when free from NHS

Complaint about  EHIC Direct  | ANSWERED


EHIC Direct

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Lesley Lintonbon

17/05/2017

PAyment for EHIC, when free from NHS

Complaint about EHIC Direct

I ordered a new EHIC through EHIC direct, not realising that it is not affiliated to the NHS. I was surprised to be charged £34.50, as I had thought the service was free, but assumed that it was another money saving measure for a strapped NHS. This, in my opinion is very close to being fraudulent. The website presentation, name and that EHIC direct appears at the top of the search results, makes it easy for individuals to assume it is an approved site for obtaining an EHIC. The loophole that allows a company to charge for a government service by deliberately appearing to be working on behalf of the government, should be closed.

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EHIC Direct | 17/05/2017 16:17 | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779


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