Payment for order ID 9725099 failed - Complaint about viagogo - A Spokesman Said

Payment for order ID 9725099 failed

Complaint about  viagogo  | CLOSED


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Anna Grigoryeva

17/05/2017

Payment for order ID 9725099 failed

Complaint about viagogo

According to viagogo, payment under order ID 9725099 was initiated on April 26. It is May 17 and I still have not got it. The payment status shows Payment Failed. FAQs do not contain any information about such situations. I have written twice to viagogo without any answer. Please help.

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Anna Grigoryeva | 03/07/2017 07:39

I reached Viagogo through "Was this helpful?" Y/N option. When you select "No", a field appears where you can tell about your problem. They basically start an online chat with you. It is very slow, answers may take days/weeks but they do respond. After many reminders and 2 months waiting I got my payment. Note that Russian PayPal accounts have to be fully verified before you can receive payments.

Anna Grigoryeva | 03/07/2017 07:40

I reached Viagogo through "Was this helpful?" Y/N option. When you select "No", a field appears where you can tell about your problem. They basically start an online chat with you. It is very slow, answers may take days/weeks but they do respond. After many reminders and 2 months waiting I got my payment. Note that Russian PayPal accounts have to be fully verified before you can receive payments.


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