Charged £35 for EHIC and no refund from UKEHIC - Complaint about EHIC Direct - A Spokesman Said

Charged £35 for EHIC and no refund from UKEHIC

Complaint about  EHIC Direct  | ANSWERED

EHIC Direct

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sam peng


Charged £35 for EHIC and no refund from UKEHIC

Complaint about EHIC Direct

Complaint about or (this is their email address) I went online to renew our EHIC card on 14 March. I used the MS BING search engine and the first hit was or I was met with a "government-looking" website and assumed that the service was a paid service, filled out the form, and paid £35 by electronic payment. Just after the application being processed, my wife was back home. She told me that it should be free, and we HAVE ALREADY extended the EHIC card last year. I then checked NHS website which stated that the card was indeed free and not £35. I then, within half hour of my application process, tried to cancel the transaction through phone calls, from their website and emails. The phone calls would just re-direct me to a recorded message and emails were not answered until second day and the customer services dept said that the transaction had been processed and cannot be refunded. The website and application process is very misleading in that the description of the service is very small and very easily to be missed, and we feel being cheated somewhat by EHIC. This company now has got a lot of my private information now. I will be forwarding my complaint to Ofcom if no satisfactory resolution by them by the end of today. I am a pensioner and cannot afford the money lost.

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EHIC Direct | 19/05/2017 10:03 | VERIFIED

Thank you for getting in touch. Unfortunately you have contacted the wrong company. We are not affiliated with UKEHIC or If you would like to discuss this with one of our customer services agents, please call 0303 0314 779 Monday - Friday 10am-5pm. Kind regards Customer Services Ehic Direct

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