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Care plan complaint

Complaint about  Currys PC World  | CLOSED


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Tomas Beniusis

18/05/2017

Care plan complaint

Complaint about Currys PC World

I bought a washing mashine from Currys and a support agreement/Care Plan Washing Mashine LOGIC L612WM16 When washing mashine broke down (after 6month of purchase date) I called a repair team to arrange a repair... Its been a 1.5 month and washing mashine is still not fixed. They arranged some repairer to have a look at it. Engineer attended 2times already and he is not able to fix it. Basically it looks like repair team is only interested to make another booking for the engineer to attend it. And Engineer is not interested in repairing it ,- all he wants is another booking/call out for him..... I understand that everyone needs to make a living (currys and engineer will charge washing mashine manufactures warranty) But i need my washing mashine working !!!!! So now i am waiting for engineer to attend it 3rd time..... i wonder how many repair bookings they planing to have.... Also, I was looking at terms and conditions and it looks like you suppose to replace it if repair takes longer than 14days!- Its been a month and a half now!!!! When i mention it, that its been long time now and washing mashine is still not fixed ...then repair team or know how team ,- keeps saying we make another repair booking for you.... I am not happy at all with this service..

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KNOWHOW TOHELP | 01/06/2017 10:43 | VERIFIED

Awesome to see this Tomas and thank you once more for the outstanding feedback! - Marcus

Tomas Beniusis | 14/06/2017 07:51

All sorted! Thanks


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