Unauthorised card transactions £8 a month "product support"!!!! - Complaint about Currys PC World - A Spokesman Said

Unauthorised card transactions £8 a month "product support"!!!!

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Joanne Lewis

19/05/2017

Unauthorised card transactions £8 a month "product support"!!!!

Complaint about Currys PC World

I went to the bank today, as I had been through the bank statements and noticed that a card payment of £8 a month had been coming out the account. I had assumed this was something my husband had set up however he said he was sure it wasn't, so after questioning this with the bank who were very helpful, we discovered it was PC world! The only thing I have ever purchased from PC World is my laptop nearly 2 years ago and it has become apparent that £8 a month for product support has been charged to the card....Without any authorisation!!! I worked for a computer support company for the past 10 years so paying for any support is ridiculous! The bank have advised me to raise this directly and if my card details are not cancelled off your system and I have not received a full refund for the past 18 months charges, I will be contacting the bank again and seeking legal action! This is not acceptable!

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KNOWHOW TOHELP | 22/05/2017 12:06 | VERIFIED

Hi Joanne, sorry to learn you were not aware of this. For us to help can you email letusknow@ knowhow.com qjuoting SPK126, including the above post & your full address, postcode. The receipt number, mandate reference and Agreement reference (shown on the reciept just above the monthly payment advice) will also assist. - Jay


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