account exclusion - Complaint about Casumo - A Spokesman Said

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Complaint about  Casumo  | RESOLVED


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nadine lennon

20/05/2017

account exclusion

Complaint about Casumo

ive been a casumo player 4 a while now but stopped playing with them as found most of the games had very little or no wins regularly,recently i started making deposits again only 2 find the same thing as before(small or no wins at all)made 4 deposits in past 2/3 days only 4me 2 find my money only going down(very frustrating)i chatted on live chat as i see this kind of thing as an issue,i deposit 2 play not really 2 win(never verified my details as like i say im depositing 2 play)i was generously given 30 free spins which earned me £7+(that also was taken so given that im still wanting 2 play the games i asked chat if i was 2 make a deposit again would they give me deposit bonus which once again i was given(50% match)that took me 2 £15,the main game ive made complaints about over past few days(mermaids millions) i decided 2 give it yet another try only 2 have concluded the same yet again,this time however at £8.08 i chose 2 leave the game 2 try & get my funds back up,i played a 10p game called bird on a wire which did exactly the same as what ive been makin complaints about 4 several day,it took the money yet again,ive gambled 4 several yrs but given i went back on live chat 2 complain yet again i was told YET AGAIN that ive been unlucky(i dont beleive that for 1min given this is gambling but why cant they leave me 2 have some game play 4 the money ive spent)i proceed 2 say ill close my account unless their was something could be added so i could carry on playing 2 which she added go 2 your account & click on such & such & your account will be closed,ive self excluded myself now but nothing was said or done 2 try 2 prevent me as a loyal customer from closing my account,i dont blame customer support 4 doing the job their payed 2 do,its the casino itself i want 2 complain against,im fed up with this industry always getting the better of my money when im just someone who's playing 2 pay the games but getting ripped of at every twist & turn just because house always wins,its unfair gaming.

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nadine lennon | 02/07/2017 09:49

no answer from the site says a lot for me


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