Mis-selling knowhow care plan - Complaint about Currys PC World - A Spokesman Said

Mis-selling knowhow care plan

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Craig Clark

22/05/2017

Mis-selling knowhow care plan

Complaint about Currys PC World

After purchasing LG TV and Xbox live subscription in cash at their Speke store, the assistant asked my girlfriend for card details (I handed her mine) stating it would cover any incident from store to home, completely free replacement, no hassle refund etc., would not cost a thing was the key message. No terms agreed, no signatures on a contract, two months later discover an anonymous sounding transaction on my bank statement; Product Support AG (no mention of PC world, Currys, DSG retail, knowhow careplan), after bit of research it appears this is pc world knowhow care plan, then I check receipts and discover an attempt at a mandate setup, complete with a managers discretion discount of 5 pounds, so as not to raise the total amount over 400 (350 LG TV, 50 Xbox subscription). The mandate was using my girlfriend's name on my card details without my knowledge, anyone's consent and no documents signed. Deliberate miselling of knowhow care plan, set up a monthly card mandate on my debit card without my knowledge. Fuming.

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KNOWHOW TOHELP | 23/05/2017 15:14 | VERIFIED

Hi Craig, Thank you for your review here. Any chance I can ask you to drop me an email into [email protected] and quote reference SPK129. Please can you also include your address details and any reference numbers you have. Thanks, Ollie.


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